Legal notice

Operating company

Vitalogue Health., Inc.


Name of a representative or person responsible for mail-order sales

Ayako Hasegawa


Contact information

For inquiries, please contact us through the chatbox at the bottom right of our website. We will promptly disclose your address/phone number information upon request.


Sales price of the product/service

The prices displayed on each of the product/service purchase pages


Additional costs required besides compensation

  • There are no additional costs.

*Please note that the customer is responsible for the cost of internet connection fees and other telecommunications charges (the amount will be determined by each service provider that the customer contracts with).


Payment method

  • Credit card
  • Amazon Pay *only for test kits
  • paidy payment (Payment methods include convenience store payment [using in-store terminals at convenience stores], bank transfer, and account transfer.) *only for test kits


Due date for payment

Credit card

The payment will be made immediatel, but the billing terms will depend on the contract with each credit card company. Please contact your card company for details.

Amazon Pay

The payment will be made immediately through Amazon Pay, but the billing terms will depend on the contract with Amazon Services International LLC. Please contact Amazon Services International LLC for details.


paidy will issue an invoice for the confirmed billing amount at the end of the month and notify you by email or SMS (short message) by the 3rd day of the following month.

The payment due date is 10 days for convenience store payment and bank transfer. For account transfer, payment will be made on the 12th. However, for January and May, the payment due date may be extended to the 20th.* If it is a financial institution holiday, the following business day will be the due date.

Depending on the payment method, a handling fee will be charged for each monthly payment (invoice). The handling fee is 356 JPY (tax included) for convenience store payment, and the transfer fee will be borne by the customer for bank transfer. No payment fee will be charged for account transfer.

Payment method
Convenience store
Account transfer
(Automatic withdrawal from bank account)
Bank transfer
Payment due date
Payment fee
*Regardless of the number of uses, it will only occur once a month
356 JPY (tax included)
The transfer fee will vary depending on the financial institution.


Delivery of products or provision of services

The product will be shipped within 2 business days after payment is completed.


Special provisions regarding returns and cancellations

Test kits
Due to the nature of medical products such as test kits, we do not accept returns or cancellations. However, if there is any non-conformity with the inspection kit in terms of type or quality, and if the customer notifies us of such non-conformity within 7 days after the product arrives, we will accept returns, exchanges, or refunds at our discretion. In that case, please contact us using the inquiry form located at the bottom right of each page, attaching a photo of the product.

We tailor kampo to each individual customer, and due to the nature of the product as medication, we do not accept cancellations or returns. However, if kampo does not conform to Kampo by canvas Sales Contract in terms of type or quality, and the customer notifies us of the non-conformity within 7 days after receiving the medicine, we will accept returns, exchanges, or refunds.